FAQ

For citizens of the Russian Federation – passport /passport /driver's license.

For foreign citizens – a valid passport with a visa and a migration card.

Yes.

Early check-in at no extra charge is possible subject to availability of rooms, the appropriate decision is made by the staff of the accommodation service on the day of your arrival. In case of high occupancy of the hotel, the staff of the accommodation service is entitled to offer an early check-in service for an additional fee.
The cost of early check-in is 2,500 rubles for rooms of the first category and 4,500 rubles for superior rooms.

Loyalty program participants and families with children under 7 years old receive priority right to stay until the official check-in time without additional charges.
If you need to book a guaranteed early check-in in advance, you will need to make a payment equal to the full cost of the previous day.

Late check-out for rooms of the category "Standard", "Art", "Classic", "Russian Deluxe", "Smart", "Standard Family" is paid at a fixed cost:

• from 12:00 to 18:00 — 2,000 rubles.
• from 18:00 to 00:00 — 4,000 rubles.
• after 00:00 — the cost of a full night's stay.

Late check-out for rooms of the categories "Art Family", "Studio Smart", "Apartment Smart", "Junior Suite" and "Suite" is calculated as follows:

• from 12:00 to 18:00 — 5,000 rubles.
• from 18:00 to 00:00 — the cost of half a night's stay.
• after 00:00 — the cost of a full night's stay.

Please note that the late check-out service is provided only if available on the day of departure.

The Vega Hotel has a luggage storage.

Luggage storage is available to all guests free of charge on the day of arrival and during the stay.

After check-out, the luggage storage is charged in the amount of 200 rubles/day for 1 baggage space.

You can find a description of the current rates when making a reservation on our website, up-to-date information about special offers and promotions is available in the "Special Offers" section.

Children under the age of 18 are accommodated at the hotel accompanied by their parents (guardians, adult escorts).

A sleeping place for a child can be arranged upon your request.:

• Up to 3 years old - in a baby cot or bassinet for free.
• Up to 7 years old - accommodation on a bed with parents is free of charge.
• From 7 to 14 years old - in an extra bed in the room, 1,800 rubles per day.
• 2 adults and 2 children – if one of the children is under 7 years old (free of charge), an extra bed is provided for the second.

Yes.

Children under 7 years old can stay with their parents for free in all room categories.

Adults can stay with three people in rooms of the categories "Art family", "Studio Smart", "Apartment Smart". The cost of an additional seat is 1,500 rubles per day.

Yes. Accommodation with pets: cats, dogs and birds is possible in rooms of the "Standard" and "Standard Family" categories.

Upon arrival, you must pay the cost of accommodation: 1,800 rubles per day.

The conditions of arrival and accommodation with a pet can be additionally found in the section "Accommodation with animals".

We only accept payments in rubles.

Prices on our website are indicated at the exchange rate of the Central Bank of the Russian Federation. If you pay with a card, the conversion takes place at the exchange rate of your bank.

You can pay for a room online on our website, upon check-in at the reception by card or in cash. The payment receipt and the final invoice will be issued upon check-out.

For business travelers:
If you need closing documents, you must present a power of attorney from the organization upon check-in, after which we will prepare an act and invoice, which will be sent to the organization's mailing address.

Yes, if you book a room on our official website hotel-vega.ru You can pay for your booking immediately online.

For business travelers: 

To make a cashless payment, you must send an application on the company's letterhead by e-mail reserve@hotel-vega.ru with the seal, signature and details of the company. The application must specify the dates of residence and the name of the resident. Payment must be made no later than 3 days before the arrival of the guests.

The closing documents will be prepared within 4 business days after departure and sent to the organization's mailing address. At your request, we can send the scans in advance by e-mail.

If you need to make a reservation with an invoice less than 3 days before arrival, invoicing is possible only if you agree to make a security deposit remotely or upon check-in (the deposit will be refunded upon receipt of funds to the checking account).

Yes. There are 2 ways:

1. You need to make a reservation on our website and choose one of the prepaid payment methods: "Bank card" or "QR Code Payment". An electronic cash receipt will be provided by ComfortBooking. You will receive it after payment to the email address you provided when booking.

2. If you already have an unpaid booking, you can request a payment link through the booking department by phone or email reserve@hotel-vega.ru . An electronic cash receipt will also be provided by ComfortBooking.

If the booking is made on the official website of the hotel, you can make changes to the booking yourself through the confirmation form that was sent to your email after the booking was completed.

If it is not possible to make changes or cancel the room yourself, contact the booking department by phone +7 495-956-05-06 or by email reserve@hotel-vega.ru

When booking and paying for a room on the official website of the hotel hotel-vega.ru The cancellation and refund conditions depend on the selected tariff. Please read the cancellation policy in the booking confirmation. In some cases, free cancellation is only possible 24 hours before arrival at the hotel.

For bookings made by the organization by bank transfer, refunds are made only upon receipt of a written notification of cancellation/postponement of the trip sent to the mail of the booking department: reserve@hotel-vega.ru no later than 24 hours before arrival.

If you have not received a booking confirmation after registration on the official website of the hotel or through the booking department, please contact us by phone +7 495-956-05-06 or by email reserve@hotel-vega.ru — we will promptly send the confirmation again.

If the booking made on the official website of the hotel is not displayed in the personal account of the loyalty program, please contact us by phone +7 495-956-05-06 or by email reserve@hotel-vega.ru — we will promptly check the situation and clarify the reasons.

There are 2 restaurants and a lobby bar on site.

1. Vega Restaurant has a buffet system for breakfast, lunch and dinner. It is located on the 2nd floor of the hotel.
   • Buffet breakfast – from 7:00 to 11:00
     The cost (for pre–booking on the website) is 1,600 rubles.
   • Buffet lunch - from 13:00 to 15:00
     The cost (for pre–booking on the website) is 1,600 rubles.
   • Buffet dinner – from 18:00 to 22:00
     The cost (for pre–booking on the website) is 1,600 rubles.

   The cost of breakfast and dinner buffet for children: up to 7 years old – free of charge; from 7 to 17 years old (inclusive) - 1250 rubles; from 18 years old - 1,600 rubles (only when booking on the website).

   For catering for groups, please contact the sales department managers for additional information sales@hotel-vega.ru

2. The restaurant of Russian cuisine "Geese- Swans" on the 1st floor of the hotel, according to the menu.
   Working hours: daily 11:00 - 00:00
3. 24-hour lobby bar on the ground floor of the hotel. Here you can order a la carte food or choose a quick snack with coffee in the bar itself.

For more information about nutrition, see "Nutrition".

Yes. You can go to the reception desk at the entrance to the Vega restaurant and pay for meals in a convenient way for you.

Yes, at the booking stage, you can choose a meal plan (if such a plan is available on the dates of your stay) or add additional meals at the next booking stage.

If you want to add meals to an already made reservation, you can do so through the booking department. Contact us by phone +7 495-956-05-06 or by email reserve@hotel-vega.ru

Yes. You can order room service around the clock, without restrictions at the minimum cost of the order. The most convenient way to do this is through the electronic concierge.

You can get a permanent guest card when booking a stay of 1 night or more on the official website of the hotel.

The regular guest card allows you to book rooms with a special discount and receive cashback when choosing a payment "Russian bank card. Cashback for the reservation."

Discounts under the Vega Club 2.0 loyalty program cannot be combined with other promotions and discounts.

You can open the card at the reception and accommodation desk at the hotel.

Next, we recommend that you register personal account to be able to book rooms online with a personal discount.

Information on how to become a member of the loyalty program, the levels and the amount of discounts can be found in the section "Loyalty Program".

The Vega Hotel offers special offers for families with children, birthday parties, seasonal promotions and discounts. For more information about current offers, see the "Special Offers" section.

If you already have a valid promo code, enter it in the "Enter promo code" field at the booking stage. The tariff will be applied automatically.

Yes. Parking spaces are available to guests of the Vega Hotel, as well as those who are invited to a conference or other event planned on its territory.

2 parking options available:

• Ground–level - for guests staying. Payment at the entrance. The service is provided by Slider LLC.
• Underground – for staying guests. Payment is made at the hotel reception. 

The cost of parking is:

• 150 rubles/hour
• 700 rubles/day

For more information about on-site parking, please call +7(495) 956 0506 ( ext. 44-00).

The entrance to the hotel is from Vernissazhnaya Street.

There are also several free city parking lots within walking distance of the Vega Hotel.

Yes, the underground parking area is equipped with charging stations with the ability to charge the most popular cars with electric motors.

Available charging connectors:

• CCS Combo 2
• GB/T

Tariffs and prices can be found at the link .

For guests leaving their car in the underground parking area, a discounted price of 12 rubles /1 kW is available. Payment is made in the Telegram bot via the Fast Payment System (SBP).