Loyalty program

Dear guests,


We thank you for choosing Vega Hotel & Convention Center and for your trust in us.

When choosing a hotel for a stay in Moscow, you think of convenience and comfort and that is where we are alike, our team of professional’s works around the clock, so your stay with us could become truly pleasant and remarkable.


Still, that is not all we wanted to tell you. We propose to change the common way of reserving through commercial websites (booking.com, expedia) and offer a fast and reliable solution, by using the official website of the hotel-vega.ru


A unique service based on the individual approach to the guest, an account of all special preferences during a reservation stage and the exclusive privileges will open a whole new world of hospitality, only for you.


Yet this is not all, we are happy to announce that you can become the frequent guest of Best Western Plus Vega Hotel & Convention Center and enjoy all these privileges starting with your first stay with us.


Traveling alone for business or for pleasure with family, you can always rely on the high standards of our hotel. 


Becoming a member and reserving a room through online, guaranties you:

  • Registration at the VIP-desk, with a complementary glass of champagne and a treat from the hotel.
  • A souvenir on arrival – a Best Western branded gingerbread
  • A welcome compliment in the room
  • A wake up call service with a free cup of coffee or tea
  • Free luggage storage
  • A complimentary buffet breakfast for a long stay
  • A room category upgrade (when available)
  • A complimentary Late Check-out service (when available)
  • Other exclusive privileges 


To show you our gratitude for choosing us, we give you a chance to gain 10 additional percent to the points you would already receive by making a reservation through our website, www.hotel-vega.ru.

By registering the card in the “my account” section, on the www.hotel-vega.ru, more features will become available to you:

  • Tracking of the received points
  • Exchanging points for various services
  • Best available rates
  • Booking a transfer from or to the airport/railway station
  • Participating in special offers available only for the cardholders


Get more benefits, with us!


Important Information:


The card could be used only by its holder and cannot be given to any other person.


By activating the card, the guest agrees with sharing his personal data with ZAO TGK “VEGA”


A subscription to a “SMS notification” and “E-mail notification” could be done in “My account” on the www.hotel-vega.ru website.


Personal information could be edited in “My account” section.


The upgrade of a card could be done at the reception desk. In case of a card loss or needed replacement, please immediately contact us, using this telephone number (+7-495-9560506 (ext. 04-32)) or via e-mail (guestrelation@hotel-vega.ru)


If the card is not used in the period of 3 years, all the points on it will reset to zero.


In case of a reservation cancelation or a “no show” the points will not be allocated.


Any complaints regarding the incorrect point allocation must be filed within six months of the arrival at the hotel, with all the previously received documents confirming the stay.


More detailed information about the privileges of joining the Loyalty program can be obtained by contacting us using this telephone number (+7-495-9560506 (ext. 04-32)) or via e-mail (guestrelation@hotel-vega.ru)