Hotel Vega Izmailovo
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FAQ

Rooms and Services
Arrival and Stay
Payment
Meals
Additional Services
For frequent guests
How to reach us

Coronavirus: Safety & Health Topics

What categories of rooms are there in the hotel?

In total 9 categories: “standard” type for economical accommodation with maximum comfort; for families, designer rooms, studios, apartments and executive rooms with sauna, jacuzzi, rain shower, cabinet and dressing room. Read more about rooms.

What services do we provide in rooms?

  • We clean the rooms and change the towels daily.
  • We change bed-linen every three days or at your request.
  • Change linens every three days or upon your request.
  • Turndown service - at your request, we will prepare a bed, slippers, bathrobes and towels for you, and wake you up at the requested time.
  • Shoe shine.
  • Tea set.
  • Sewing kit.
  • Shoe polishing sponge.
  • Clothes brush.

What documents are required for check-in?

For Russian Federation citizens – passport.

For foreign citizens - a valid passport with a visa and migration card.

Are early check in and late check-out possible?

Yes.

Subject to availability, early check-in is free of charge.
If all of the rooms at the hotel are occupied, you must confirm the early check-in through payment for the previous day.

Late check-out is paid as follows:
from 12:00 PM to 6:00 PM – hourly payment.
from 6:00 PM to 12:00 AM – half of the overnight stay cost.
After 12:00 AM – -full day stay cost.

Are there rooms for people with disabilities?

Yes.

For low-mobility citizens, there is a comfortable room on the seventh floor, equipped with a special shower and a bathroom. If necessary, we are ready to accompany the guest on the hotel territory. Reservation upon prior request.

What are the conditions of accommodation with children?

Children under 18 years should stay with their parents (guardians, accompanying adults).

At your request, you can arrange a bed for the child:

  • Up to 3 years – cot or cradle for free.
  • Up to 7 years – in bed with parents free of charge.
  • From 7 to 14 years – in an additional bed in the room, 500 roubles per day.
  • 2 adults and 2 children - if 1 of the children is under 7 years of sge (free), for the second child – extra bed.

Can three persons stay in a double room?

Yes.

Children up to 7 years of age can stay with parents free of charge in all types of rooms.

Three adults can live in "Family Standard ", "Studio" "Apartment", "Executive Studio", "Residential Suite" and "Presidential Suite" type rooms. The cost of extra bed is RUR 900.

Can one stay with pets?

Yes.

Upon arrival you must:

  • Pay the accommodation cost: 1,000 roubles per day.
  • Leave a deposit: 5,000 roubles if the animal weighs more than 5 kg.

Before check-in, please read the rules for accommodation with pets:

  • Large animals (over 5 kg) in public areas (corridors, hallways and elevators) can be kept muzzled and on leashes, birds are kept in cages.
  • In the room the bird must be in a cage.
  • Pet can stay in the room only under your supervision.
  • Keep clean in the room and on site.
  • The number of pets allowed for accommodation depends on the number of rooms in the suite: one animal can live in one room.
  • Guest staying with an animal, undertakes to comply with the sanitary and hygienic conditions in the room and on site.

Can I smoke in rooms and on site?

No.

In accordance with the Public Health Care Act smoking in hotel rooms is prohibited. There is a special smoking area in Vega Izmailovo Hotel, located next to the main entrance, it is ventilated and heated during the colder months of the year.

In what currency is the payment accepted?

We accept payment only in roubles.

Prices on our website are acc. to RF CB exchange rate. If you pay with a card, conversion is performed at the exchange rate of your bank.

Payment by cash or card?

You can pay by check-in or cash at check-in. A payment receipt and a final invoice will be issued upon departure.

If you book online, additional payment methods are available for you:

  • Payment by installments up to 6 months on an affiliate program for Sovcombank Halva cardholders.

Can I make cashless payment?

Yes.

For payment by bank transfer, you must sand an application request on the company letterhead to e-mail reservation@hotel-vega.ru with a stamp, signature and company details. The application must specify the period of stay and the name of the resident. Payment must be made not later than 3 days before the arrival of guests.

Is there a refund for cashless payment?

Yes.

For refund you need to write a letter on the company letterhead, certified by seal and signature of the Director General and Chief Accountant.

Can I pay for my booking before arrival?

Yes.

To do this, you need to send a copy of your passport and of both sides of a credit card, as well as a letter of authorization on the basis of which will the payment will be made, to reserve@hotel-vega.ru. Send a request to reserve@hotel-vega.ru to receive an authorization letter form.

Are there restaurants on the hotel site?

Yes.

The hotel has 2 restaurants and a lobby bar:

"Gusi-Lebedy", a legendary Restaurant of the Eastern administrative district in Moscow, is in the top 50 Russian cuisine restaurants of the city of Moscow by TripAdvisor and is regularly awarded with Quality Certificate. The restaurant menu includes dishes of Russian, European and Mediterranean cuisine.

«Vega» restaurant serves buffet meals.

Breakfast – from 7 a.m. till 11 a.m. The price is 700 rubles.
From 31/08 - Dinner – from 6 p.m. till 10 p.m. The price is 700 rubles.
The price of breakfast / dinner for children: under 7 y.o. - free of charge; from 7 till 14 y.o. - 300 rubles.


24-hour lobby bar is located on the ground floor of the hotel. Here you always can have a light meal, hold a business meeting or just spend a night at the bar.

Can I order meals to my room?

Yes.

You can order room service 24 hours a day, without restrictions on the minimum order cost.

What services can be used free of charge?

  • Bicycle rental.
    Ask about the availability of bicycles at the reception.
  • Gym.
    Located on the ground floor and is available 24 hours a day. Equipped with treadmills, weights and yoga area.
  • Storage room.
    Here you can store your personal belongings uo to one day after your departure from the hotel.
    You can also use storage cells for valuables (paid service-130 RUR/day).
  • Business Centre.
    Here you can create and print out a file, and take advantage of the free Internet. Located on the 3 floor of the Convention Centre.
  • VIP and Express accommodation.
    When making a reservation on the official website, you get the privilege of servicing on the VIP and Express decks, as well as a welcome drink.
  • Personal Manager.
    Will help you to resolve any questions, make orders and reservations.
  • Doorman.
    Help you take your things to your room.
  • Booking of tickets for theatres and concerts without surcharges.
  • Ironing room on every floor.
  • Shoe cleaning.
  • Cooler on every floor.

What are the additional charged services?

  • Beauty Salon.
    Located on the first floor of the hotel.
  • Sauna.
    On the 30th floor of the hotel (Finnish/Turkish sauna, Jacuzzi, mini bar), designed to accommodate a campaign of up to 6 persons. Booking must be done in advance. Hourly payment – 2750 rub/h.
  • Massage.
    Located on the 30th floor of the hotel. Opening hours: from 10:00AM to 12:00PM by appointment Cost 3 000 rub/session.
  • Parking lot.
    Overground/suface parking for residents, cost: 500 RUR/day. Hourly payment is possible – 100 RUR/h.
    Adjacsent to the MCC station, there is a free parking lot, located not far from the hotel.
  • Transfer.
  • We can help you order a taxi from and to the airport.

Can I receive bonuses for frequent accommodation?

Yes.

You can get a Frequent Guest card for booking of 5 nights and more or if you have booked more than 5 nights over the past 12 months. Reservations must be made on the official website of the hotel or at the front desk.
The Frequent Guest card allows you to earn and accumulate points for accommodation, exchange them for hotel services, participate in promotions, receive bonuses and book rooms order special offers.

Read more about Loyalty Program

How to reach us from Moscow airports?

«Sheremetyevo-2»: you need to take Aeroexpress to the Belarusian Railway Station. Then - by metro on the route "Belorusskaya Radial" → "Teatralnaya" with transition to "Ploshchad Revolyutsii" → "Partizanskaya".

«Domodedovo»: take Aeroexpress to the to Paveletsky Railway Station, then by metro follow the route "Paveletskaya" → "Kurskaya" → "Partizanskaya". Taxi ride will take about an hour.

«Vnukovo»: take Aeroexpress to the to Kiyevsky Railway Station, then by metro follow the route "Kievskaya" → "Partizanskaya". Taxi ride will take about an hour and a half.

It should be taken into account, that traffic jams are a common occurrence, so the best solution is to book transfer in advance, during a booking of a room.

Aeroexpress runs with a half hour break from 05:00 a.m. to 00:30 a.m. depending on the airport.

How to reach us from Moscow Railway Stations?

From Kursk Railway Station: go straight through (the dark-blue Arbatsko-Pokrovskaya line ): "Kurskaya" → "Partizanskaya".

From Kiev Railway Station: go straight through (the dark-blue Arbatsko-Pokrovskaya line): "Kievskaya" → "Partizanskaya".

From the Belarusian Railway Station: first take the "Belorusskaya" (circle line) → "Kurskaya", then change a line to the dark-blue Arbatsko-Pokrovskaya line: "Kurskaya" → "Partizanskaya" straight through.

The distance between the Komsomolskaya Square, uniting the Yaroslavsky, Kazansky and Leningradsky Railway Stations and Vega Izmailovo Hotel is only 4 km.

From the square of three stations in metro: first from "Komsomolskaya" (circle line) to "Kurskaya", then change a line to the dark-blue Arbatsko-Pokrovskaya line and then straight through: "Kurskaya" → "Partizanskaya".

How to reach us from metro station?

The nearest metro station is "Partizanskaya" (Arbatsko-Pokrovskaya line).

Metro exit No.1 on your way out from the metro turn left, on the right side you will see the TC "Albatros" go a little bit straight and walk along the Vernissazhnaya Street.

How to reach us from MCC (Moscow central circle)?

The nearest MCC station is "Izmailovo".

Exit MCC in the towards the Izmaylovskoe Highway and a park, then turn left and walk along the Vernisazhnaya Street.

If you are having difficulty finding us, please call 8 (800) 234-22-50. The manager will guide you.